Information We Collect
When you inquire about our recreation surface installation services, we collect personal information necessary to respond to your request and provide accurate project assessments. This includes your name, email address, phone number, property address, and details about your intended surface installation project.
We may also collect technical information automatically when you visit our website, including IP address, browser type, device information, and pages visited, to improve website functionality and user experience.
How We Use Your Information
Personal information collected through contact forms and inquiries is used exclusively to:
- Respond to your inquiries about recreation surface products and services
- Schedule and conduct property site visits for project assessment
- Prepare detailed quotes and project proposals tailored to your requirements
- Coordinate installation scheduling and project communication
- Provide post-installation support and warranty service
We do not use your information for marketing purposes without explicit consent, nor do we sell or share your data with third parties for their marketing activities.
Data Storage and Security
Your personal information is stored securely using industry-standard encryption and access controls. We retain customer data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law.
Physical project documents containing personal information are stored in secure locations with restricted access. Digital records are protected through password-protected systems and regular security updates.
Information Sharing
We may share your information with trusted service providers who assist in delivering our recreation surface installation services, including material suppliers and subcontractors involved in your specific project. These parties are contractually obligated to maintain confidentiality and use your information only for project-related purposes.
We may disclose personal information if required by law, court order, or government regulation, or to protect our legal rights and property.
Cookies and Tracking
Our website uses essential cookies to ensure proper functionality, including session management and form submission. We do not use advertising cookies or third-party tracking technologies for marketing purposes.
You can control cookie preferences through your browser settings, though disabling essential cookies may affect website functionality.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for data processing where consent was the basis for collection
- Lodge complaints with the Office of the Australian Information Commissioner if you believe your privacy rights have been violated
To exercise these rights, contact us using the information provided on our contact page.
Third-Party Links
Our website may contain links to external sites, including Google Maps for location information. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies independently.
Children's Privacy
Our services are directed toward property owners and adults making decisions about recreation surface installations. We do not knowingly collect personal information from individuals under 18 years of age.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revisions were made. Continued use of our website and services after changes constitutes acceptance of the updated policy.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
Herbaljointmove
28 Cook Rd, Killara NSW 2071, Australia
Phone: +61 401 440 088
Email: service@herbaljointmove.world